PornWorks KI (“we,” “us,” oder “our”) takes all complaints seriously. This Complaint Policy explains how users, third parties, and members of the public can raise concerns about our platform, our content, or our practices — and how we will handle those complaints.
1. What You Can Complain About
You may submit a complaint regarding any of the following:
- Harmful or illegal content — Content that you believe is illegal, harmful, or violates our Terms of Service or Content Policy.
- Privacy violations — Content that you believe violates the privacy or dignity of a real person.
- Child safety — Any content that you believe depicts or endangers minors.
- Non-consensual intimate imagery (NCII) — Content created or distributed without a person’s consent.
- Intellectual property infringement — Content that you believe infringes your copyright, trademark, or other intellectual property rights.
- Platform conduct — Concerns about how our staff, automated systems, or policies have treated you.
- Accessibility or discrimination — Concerns that our platform has treated you unfairly or in a discriminatory manner.
- Any other concern — If you have a concern not listed above, we still want to hear from you.
2. How to Submit a Complaint
All complaints should be submitted to:
E-Mail: [email protected]
Subject line: Complaint — [Brief Description]
Please include the following in your complaint:
- Your name and contact email address.
- A clear description of your complaint.
- Any relevant URLs, screenshots, or supporting evidence.
- What outcome you are seeking (z.B., content removal, explanation, apology, policy change).
You may submit a complaint anonymously. Jedoch, if you do not provide contact details, we will be unable to respond to you directly or notify you of the outcome.
3. How We Handle Complaints
Schritt 1 — Acknowledgment
We will acknowledge receipt of your complaint by emailwithin 24 hours of receiving it.
Schritt 2 — Review
A member of our team will review your complaint. Depending on the nature and complexity of the complaint, this review may involve:
- Examining the content or conduct in question.
- Consulting our Terms of Service, Inhaltsrichtlinie, and applicable law.
- Contacting the user who generated the content, if relevant and appropriate.
- Escalating the complaint to senior staff or legal counsel if necessary.
Schritt 3 — Decision and Action
We will communicate our decision and any actions taken to you in writing. Actions we may take include:
- Removing or restricting the content in question.
- Issuing a warning or suspending the account responsible.
- Permanently banning a user from our platform.
- Referring the matter to law enforcement or relevant authorities.
- Taking no action, with a written explanation of our reasoning.
Schritt 4 — Resolution Timeline
We aim to resolve all complaints within the following timeframes:
- Urgent complaints (child safety, NCII, illegal content): Acknowledged within 24 hours; resolved as quickly as possible, typically within 24–48 hours.
- Standard complaints: Acknowledged within 24 hours; resolved within 7 business days.
- Complex complaints (requiring legal review or extensive investigation): We will provide a status update within 7 business days and a final resolution as soon as practicable.
4. Appeals
If you are not satisfied with our decision, you may appeal by replying to our decision email and explaining why you believe the decision was incorrect. Please include any additional evidence or information that supports your appeal.
Appeals will be reviewed by a senior member of our team who was not involved in the original decision. We will respond to all appeals within48 hours.
5. Escalation
If you have exhausted our internal complaint process and remain unsatisfied, you may escalate your complaint to:
- The National Center for Missing & Exploited Children (NCMEC) — for complaints involving child sexual abuse material: CyberTipline
- The Internet Watch Foundation (IWF) — for child sexual abuse content: iwf.org.uk/report
- The StopNCII initiative — for non-consensual intimate imagery: stopncii.org
- The Federal Trade Commission (FTC) — for consumer protection concerns: reportfraud.ftc.gov
- Your local law enforcement agency — for any matter involving criminal conduct.
6. Reporting Child Sexual Abuse Material (CSAM)
PornWorks AI has a zero-tolerance policy for child sexual abuse material. Any content confirmed to depict minors will be removed immediately and reported to NCMEC as required under 18 U.S.C. § 2258A. If you believe you have encountered CSAM on our platform, please contact us immediately at [email protected] with the subject line: URGENT — CSAM Report.
7. False or Malicious Complaints
We ask that all complaints be made in good faith. Submitting false, misleading, or malicious complaints may result in your access to our platform being restricted. We reserve the right to take appropriate action in response to abuse of this complaint process.
8. Record Keeping
We maintain records of all complaints received and actions taken for a minimum of 12 months. These records are kept confidentially and are used solely for the purpose of improving our platform and complying with legal obligations.
9. Policy Updates
We may update this Complaint Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised “Last Updated” date. Your continued use of our platform after any changes constitutes your acceptance of the updated policy.
10. Contact
For all complaints and concerns:
E-Mail: [email protected]
We acknowledge all complaints within 24 hours.