Account & privacy
Export account records and prepare a useful support request
The account export and Support serve different purposes. An export gives you a structured copy of account records. A support request gives the team the context needed to investigate a specific issue. Neither requires you to publish private conversations or media.
A PornWorks AI product guide · For adults 18+
Prepare and download your account export
Sign in to the account you want to review and open Account & persona. Use the export preparation control, then follow the progress shown there. Preparing an export is a background task; a queued or running state means the file is still being assembled. Download it when the account page reports that it is ready.
If the status cannot be loaded, use the retry control to check the existing export. The page also provides controls to cancel preparation or delete a prepared export. Deleting that prepared file does not delete the underlying account. Store a downloaded copy somewhere private because it can contain personal account and conversation information.
Understand the file and its limits
The export uses NDJSON: each line is a JSON record. It contains account records, relationship state and continuity notes, Creator and follow metadata, gift records, support tickets and messages, attachment metadata, and safe media metadata where those records exist for your account. An account with no records in a category does not gain invented entries.
Attachment metadata is a list of records, not a bundle of attached files. Image, video and audio binaries are not embedded in the export, and private media-access credentials are excluded. The export is therefore not a complete offline media backup. If you need help interpreting a record, describe its category and the issue through private Support.
Give Support enough context to find the issue
Use the private Support page to create and follow a ticket. Include the affected tool or account control, the approximate time and timezone, what you expected, what happened, and the exact visible error. Add the relevant job or order reference if available. Clear context is more useful than opening several tickets for the same event.
If a screenshot is necessary, crop it to the relevant error and remove unrelated personal information. Never include passwords, wallet recovery phrases, signing secrets or private media-access tokens. A content-removal or privacy request can also be sent to support@pornworksai.com without creating a new account; identify the relevant service reference or page so the request can be located.
Review separate controls before deleting an account
Relationship memory has its own review and reset controls. Turning memory off stops its use but does not itself delete the stored notes. Resetting it clears the relationship and memory state and keeps a private deletion marker so older chats cannot silently teach the forgotten information back.
Permanent account deletion is a separate action and can be paused while a creation is running, a payment or subscription is non-terminal, or a payout is processing. Some billing, security and audit records may be retained for the reasons described in the Privacy Policy. Export any account records you need before requesting deletion, and read the current policy for retention details.